BPP conducts its business with due consideration of potential impacts on society, the environment, and stakeholders across the value chain. The Company prioritizes establishing a systematic stakeholder engagement process tailored to each group’s context to incorporate their perspectives and recommendations into decision-making and operational improvements, in line with its sustainable development goals. BPP’s stakeholder engagement practices are aligned with the international AA1000 Stakeholder Engagement Standard (AA1000SES), which is found on the principles of Inclusiveness, Materiality, and Responsiveness. These principles guide the Company in engaging all stakeholder groups, identifying material sustainability issues affecting both BPP and its stakeholders across the value chain, and responding to stakeholder expectations through transparent operations disclosure. In addition, BPP conducts an annual review of its stakeholder engagement activities and communication channels.

 

Steps of Stakeholder Engagement

 

Results of Stakeholder Mapping by Level of Influence and Interest

 

Stakeholder Engagement Results

In 2025, BPP reviewed its stakeholder analysis and mapping and identified a total of six key stakeholder groups, as follows:

In addition, there are stakeholders who have minimal direct influence on the Company’s operations but may be indirectly affected, such as peer companies, the media, and non-governmental organizations (NGOs). To address their concerns, BPP regularly fosters appropriate engagement and listens to their opinions through various channels, including the communication of Company performance via email, interviews, and meetings.

 

Stakeholder Satisfactory Survey

BPP has conducted stakeholder satisfaction surveys annually. In 2025, five external stakeholder groups participated in this survey, including joint- venture partners, government sector, consultants, suppliers, and financial institutions.  Run by external consulting firms specializing in opinion polls, the 2025 stakeholder satisfactory survey covered operations in Thailand (BPP Corporate), China (BIC), and the U.S. (BPPUS).

The survey results demonstrated BPP’s continuous improvement, particularly in expertise and professionalism, and its approach to sustainable development. This reflects high operational standards and a continued focus on driving sustainability, while the effectiveness of communication channels and customer satisfaction are the areas in which BPP can further improve.

BPP has utilized the assessment results and stakeholders’ feedback in the previous year to enhance its supplier management through developing an ESG assessment model and improving its procurement application system. This is to improve efficiency, reduce process redundancy, enhance respondent satisfaction, and drive the ESG policies to be tangibly implemented.

Stakeholder Engagement Standard