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Stakeholder Engagement

In keeping the company’s compass directed toward sustainability, Banpu Power places great importance on stakeholder engagement. We believe that sustainable growth can only be achieved with a strong basis for it, i.e. trust, social responsibility and openness to perspectives from both inside and outside the organization. This ensures that we improve business practices and optimize business operations, while maintaining the position of a sustainable company that focuses on maximizing the stakeholders’ benefits.

Banpu Power has modeled its operational framework based on the AA1000 Stakeholder Engagement Standard (AA1000SES), which consists of the following interrelated dimensions:

Stakeholder Analysis Process

Key Stakeholders

Stakeholder Stakeholder’s point(s) of concern Engagement channel(s) Key operations
Employee
  • Defined career path and growth opportunities
  • Sustainable corporate growth
  • Work-life balance and wellbeing
  • Work environment and safety
  • Employee engagement survey and Banpu Heart
  • Internal operational communication activities
  • Corporate human resources management system and Code of Ethics assessment
  • Individual employee and leadership development programs
  • Banpu Heart corporate culture
  • Work-life balance initiatives, e.g. work from home and flexi-hours
  • Compliance with the environmental and safety management standards for workplace and benefit improvement as seen fit
Government
  • Economic, social and environmental value creation
  • Corporate governance as per the Code of Ethics
  • Regulatory compliance
  • Management of economic, social and environmental impacts that may emerge from the operation
  • Business supply chain management
  • Regulatory compliance reporting
  • External auditing performed by public and private sectors
  • Code of Ethics compliance and its implementation in business supply chain management
  • Application for membership of the Collective Action Coalition Against Corruption (CAC)
  • Risk management system and regulatory compliance auditing agencies
  • Compliance with the Environmental Management System Standards (ISO 14001) and innovation initiatives designed to enhance efficiency and mitigate environmental impacts
Customer
  • Availability and reliability
  • Quality and prices
  • Meeting to set out work plans, discuss the situation and markets, schedule a delivery plan, and acknowledge the problems and seek solutions accordingly
  • Contact center/hotline
  • Customer satisfaction survey
  • Website
  • Innovation initiatives designed to enhance availability and reliability
  • Business continuity management system implementation
  • Compliance with the Quality Management System Standards (ISO 9001)
Suppliers and contractors
  • Procurement and return on investment
  • Fair selection process
  • Business partnership opportunities
  • Safe working environment
  • Procurement information via websites or applications
  • Meeting with suppliers
  • Satisfaction survey
  • Compliance with the Sustainable Supply Chain Policy and the Supplier Code of Conduct
  • Compliance with the Environmental Management System Standards (ISO 14001) and the Occupational Health and Safety Management System Standards (ISO 45001)
Community
  • Environmental management and quality
  • Corporate social responsibility projects
  • Meeting with the community, community relation affairs and activities held with the community
  • Contact center for complaint resolution via telephone or website
  • Compliance with the environmental mitigation and control measures
  • Environmental impact monitoring and external auditing
  • Programs that encourage community engagement and sustainable development
Investors, shareholders, institutional investors
  • Business performance, project development and business growth
  • Transparency in business
  • Risk management
  • Annual general meeting
  • Investment presentation on different occasions, e.g. quarterly meetings and roadshows, etc.
  • Securities analyst meeting and presentation on different occasions
  • Annual report
  • Sustainability
  • Satisfaction survey
  • Website
  • Strategic communication, business performance, project development and consistent and equal business growth
Social sector
  • Environmental and social management
  • Annual report
  • Sustainability report
  • On-site visit
  • Website
  • Corporate social responsibility projects
  • Disclosure of information through annual reports and sustainability reports
Press
  • News and updates on work progress, project developments and business performance
  • Transparency, timeliness and equality in information disclosure
  • Circular
  • Press conference
  • Website
  • Disclosure of information or work progress in a timely and equal manner
  • On-site visits and corporate social responsibility projects of the company

Stakeholder Engagement Standard

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