Process Improvement and Innovation
Significance
“Innovation” in BPP’s context is the design and selection of high-efficiency, clean, and environmentally-friendly technology properly for each project. Innovation is also an initiative to enhance work processes to be more efficient in the long-term through conducting a study to improve the procedures continuously. This may include applying emerging technology to current tasks. Therefore, the development of production processes and innovations are the major drivers in increasing competitive advantages, especially using digital technology in the production process, supply chain management, and energy trading.
2025 Target
- The power plants’ OE is more than 47.7 – 75.0%.
- CHP plants > 75.0%
- Gas-fired power plant > 47.7%.
Management Approach
BPP’s core business is electricity and energy generation, which must be continuously delivered to customers at a reasonable price. As a result, the main target of production process improvement and innovation development is to enhance the power plant’s reliability and efficiency based upon the principle of “Operational Excellence” in combination with innovations carried out through employee’s participation at all levels in order to identify problems possibly arising in the working processes and improve them continuously. The process begins with training all employees to have the ability to identify problems possibly arising in their responsible working processes. In addition, the knowledge exchange forum has been arranged between business units in order to create mutual learning. They also have the opportunity to present their own projects initiated and put them into practice with fruitful results.
BPP has driven the innovation towards materialized actions as follows:
- Fostering innovative value as one of the 3 corporate culture’s shared values through creating various activities to make all employees understand the importance of applying innovation to their daily work.
- Determining channels for employees to present their innovative projects systematically to turn those initiatives into tangible practices. The project initiated will be, then, presented to the committee for budget approval for further implementation. BPP will consider all aspects involved.
- Promoting learning within the organization in the format of a Learning Application Project, by encouraging employees from various departments to jointly work on projects via using creativity and innovation.
- Collaborating with Banpu Group to establish the Innovation Committee, consisting of employee representatives responsible for promoting innovation within the organization, including internally exchanging innovations through knowledge management.
- Annually organizing the Banpu Global Innovation Awards to present the outstanding innovation projects initiated and implemented across the organization and at joint-venture companies. At the event, a panel of judges will assess the success of the projects implemented to provide financial returns to the project operators. The criteria used for projects’ assessments include the value of investment, risks, financial returns and environment, social and governance (ESG) improvement issues, including sustainability and an expansion to other production units for further executions.
Performance
- The power plants’ OE is in range of 48.03 – 84.44%.
- CHP plants 84.44%
- Gas-fired power plant 48.03%.
Key Activities and Projects
BPP has implemented innovation projects with an aim to create competitive advantages, improve performance and stability in the long-term. Due to production process improvement and innovation implementation in the last year, the availability factor (AF) and the forced outage factor (FOF) of power plans, in which BPP has management control, met the target set.
The process improvement and innovation projects implemented include:
Zhengding CHP Plant
- The project to conserve thermal energy for maximum efficiency
- The Smart Water management project to increase water resources use efficiency holistically
- The Biomass co-firing project to blend coal and biomass together to be used as fuel at the power plant
Luannan CHP Plant
- The Waste Heat Recovery by Utilizing De-White Facility project
- The Digital Twins project to enhance production efficiency and decrease air pollutants
Zouping CHP Plant
- The improvement of boiler scale removal system project
- The project to recover residual heat from waste gas to increase boiler efficiency
Temple gas-fired Power Plant
- The project to increase power plants’ reliability
BLCP Power Plant
- The Bio-Carbon Capture by Algae project
- The Smart Approaches to Energy Saving project
HPC Power Plant
- The Advanced Leakage Monitoring and Alerting software (ALMA) project
- The project to increase boiler’s combustion efficiency
Since 2022 up to present, Banpu Group has been continuously conducting assessments to identify vulnerabilities in its information system, with an aim to enhance proactive cyber risk management and strengthen the security and availability of digital systems consistently.The project’s scope has been expanded beyond vulnerability assessments according to ISO 27001:2022 Standards to include 24/7 system vulnerability monitoring and evaluation under strict Rules of Engagement and data protection agreements. The aim is to ensure that the project is executed to the highest standards and in compliance with regulations throughout its duration, covering operations in five countries, namely Australia, China, Indonesia, Thailand, and the U.S.
In addition, Banpu Group has been certified for ISO 27001 Information Security Management System and ISO 22301 Business Continuity Management System. This demonstrates its effectiveness in ensuring data security and preventing data breaches. According to the 2025 results, every area of its performance surpassed the established goals, as outlined below:
- The availability level of digital services was 99.75%, exceeding the target set of over 95%.
- 100% of critical IT systems were assessed on cyber vulnerabilities and risks, meeting the target.
- The training enrollment rate in Information Security Management System (ISMS) of relevant personnel was 94%, above the target of 80%.
Benefits
- Proactively detected and remediated 59 cybersecurity vulnerabilities before attacks occurred (all Banpu Group).
- Improved cost efficiency in cybersecurity management.
- Able to rapidly response to emerging cyber threats.
Social Contributions
- Reduced risks and potential impacts of cybersecurity incidents.
- Built trust with external stakeholders such as customers, business partners, and suppliers.
BPP has been continuously implementing data security awareness projects since 2024, covering key issues such as personal data protection and phishing emails prevention, a safe use of digital tools and new technologies, privacy issues and AI guardrails, as well as cybersecurity incident reporting processes. This includes ensuring operations to be aligned with the international standards and Enterprise Risk Management best practices through regular training and various activities, consisting of simulations, targeted communications, and Role-Based Learning. The aim is to cultivate a corporate culture, putting top priority to cybersecurity, mitigating risks from human-related factors, enhancing operational resilience, and maintaining stakeholder confidence.
In 2025, BPP conducted a phishing simulation activity, covering all Banpu Group’s employees. This simulation exercise, designed by the Digital & Innovation Department, replicated phishing email scenarios with diverse and more sophisticated email formats in order keep pace with the ever-changing patterns of scams in real-world situations.
In addition, BPP has specified an Employee Phishing Resiliency Rate to assess its employees’ ability to detect and report phishing emails. Moreover, it plans to expand scope of ongoing learning through targeted training and simulations to enhance personnel’s readiness to deal with emerging cyber threats and to improve the performance of these indicators to meet future targets.
Benefits
- Reducing cyber incidents and risks caused by human errors.
- Enhancing employees’ role as the first-line defender (Human Firewall) against cyber threats
Social Contributions
- Employees are equipped with essential digital skills to protect BPP and themselves from potential cyber risks.
- Cultivating a culture of security and promoting proactive incident reporting.
The digital competency development project was established in 2018 and has been implemented through Banpu Digital Academy, a key mechanism for driving Banpu Group’s digital transformation. It aims to enhance digital awareness and capabilities among personnel at all levels by integrating digital skills into human resource development processes. This is achieved through designing personalized learning pathways on an online learning platform, enabling employees to continuously develop their skills in line with their roles. In 2025, this project focused on curricula related to digital and technology skills essential for future jobs, such as Data Science, Artificial Intelligence (AI), ChatGPT, Data Visualization, and DevOps. It was implemented across all countries where BPP operates.
- A total of 245 employees participated in the training, representing 4.9% of the total workforce.
- A total of 511 courses for enrollment.
- A total of 2,985 learning hours, averaging 12.18 hours/ person.
Benefits
- Enhancing competitive advantages by improving operational efficiency, utilizing data, and applying technology to business operations.
- Developing human capital in alignment with business direction and the organization’s sustainable growth.
Social Contributions
- Personnel possessing skills aligned with the needs of future labor market.
- Developing human resources ready to responsibly utilize technology.
BPP puts great emphasis on the application of AI as a key mechanism to drive its Energy Symphonics Strategy, aiming to improve operational efficiency, reduce costs, and create new business opportunities. Various projects have been undertaken, focusing on integrating AI into critical organizational processes to support data-driven decision-making and systematically enhance operational efficiency. Key sub-projects include:
- AI-Assisted Talent Management Project. This initiative, which has been implemented since 2024, utilizes systems and AI to analyze data to increase the accuracy of identifying high-potential employees and supporting the retention of top talents, reducing the need for external recruitment, as well as improving efficiency of performance management processes at the organizational level. The project has been launched at Banpu NEXT and is undergoing further development for the future.
- A project using AI to support the energy trading business. This project, which has been implemented in Japan since 2024, uses AI to analyze and predict electricity prices to support short-term trading decisions, increase trading revenue, and reduce costs associated with product discrepancies. The project has already commenced operations in Japan and is in the process of being scaled up to cover all countries where Banpu operates.
- Using Agentic AI to improve work efficiency. This initiative, which has been implemented at the headquarters in Thailand since 2024 to the present, aims to improve work efficiency, reduce redundancy work, foster reliable data-driven decision-making, and create automation to support organizational operations. This project operation is under appropriate governance to control costs related risks and system redundancy.
Benefits
- Enhancing operational efficiency and maximizing data utilization effectiveness.
- Decreasing costs, increasing revenue opportunities, and strengthening the organization’s competitive advantages.
Social Contributions
- Increasing the number of skilled personnel ready to use AI for society.
BPP is committed to driving the organization forward through innovation, technology, and continuous human resource development to strengthen its energy business and enhance its readiness for the global energy transition. BPP promotes the creation of an innovative community to connect the knowledge, expertise, and creativity of its employees. Domestics and international employees across the organization are allowed to express themselves through Thailand Innovation Awards and Banpu Global Innovation Awards, which have been continuously held for more than a decade. These platforms provide opportunities for employees to present innovative ideas and projects aligned with the organization’s strategy and sustainable development goals.
Banpu Group has developed a systematic innovation management framework, encompassing strategic direction setting, project evaluation, and recognition mechanisms to support inclusive participation and drive innovation towards tangible implementation. In 2025, a total of 29 innovative projects and ideas from various organizations worldwide participated in Banpu Global Innovation Awards, comprising 21 completed projects and 8 projects under the research and development phase.
Furthermore, Banpu Group has received national recognition by winning the National Innovation Award 2025 in the Innovative Organization category from the National Innovation Agency (NIA). This reflects the company’s strong commitment to promoting innovation and its role in driving innovation towards sustainable energy.
Benefits
- Improving operational efficiency, leveraging innovation for practical applications, and creating business value.
- Building trust among stakeholders in driving innovation and sustainable energy.
Social Contributions
- Encouraging skill development and creativity in employees.
- Fostering energy innovations aiding in the transition to a low-carbon society and utilizing resources efficiently.
Banpu Group places great importance on developing human resources and innovation as key drivers for the energy transition. It aims to promote an open innovation culture, fostering interdepartmental collaboration, knowledge sharing, and diverse perspective hearings to spark new ideas and accelerate innovation towards tangible results.
The UnBox iDeas2 project is designed to support continuous innovation development, giving employees the opportunity to initiate, experiment, and build upon new ideas under the entrepreneurial mindset, with flexible working arrangements (Agile). In 2025, Banpu Group enhanced the capabilities of participants through workshops designed to develop skills in key areas, such as the role of application owners, UX (User Experience) research, generative AI technology, and creative communication, thereby strengthening innovation and digital skills to be aligned with the rapidly changing energy context. The activity was participated by 28 employees, comprising 18 thinkers and doers, four experts, and six mentors. They developed five innovative ideas with the potential for further implementation. To create a strong learning culture and enhance the organization’s long-term competitive advantages, Banpu Group has provided resources and funding for pilot projects to push the concept towards real-world applications, as well as developed personnel to become specialists and mentors,
Benefits
- Helping create new business opportunities and enhance operational efficiency through innovation.
- Supporting the organization’s readiness to adapt to changes in the energy industry and achieve sustainable growth.
Social Contributions
- Developing innovation helps in transitioning towards sustainable energy.
Document Download
Innovation Policy
Banpu’s Group Information and Cybersecurity Policy
Banpu Group’s Artificial Intelligence Policy
